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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/hotel-front-office-operations
课程评论：没有评论
课程名称：酒店前台运营 概述： 本课程专为有志于和初入行业的酒店专业人士设计，全面介绍酒店前台的运作。学员将获得在前台接待员、接待员及客户服务代表等角色中所需的知识和实际技能，探索关键职能，掌握客人互动，管理运营效率，并学习最大化收入的策略。这门课程将帮助您建立信心和技能，为成功的职业生涯奠定基础。 课程大纲： 1. 酒店前台基础 - 描述：本模块全面介绍酒店前台的结构、主要职责和必要技术。您将学习有效的客人互动和服务交付所需的形象标准和人际交往技能。 2. 酒店前台沟通技巧 - 描述：本模块将为您提供必要的前台技能，涵盖高效的多任务处理、部门间沟通、积极倾听和专业电话礼仪。您还将学习常见的前台缩略语，以增强您在酒店环境中的沟通和效率。 3. 推动酒店盈利能力 - 描述：本模块专注于通过有效的前台策略最大化酒店收入和客人满意度。您将学习如何实施提升销售和交叉销售技术，优化房间分配和升级，并管理预订以鼓励回头客。
Name:Hotel Front Office Fundamentals
Description:This module provides a comprehensive introduction to the hotel front office, covering its structure, key responsibilities, and essential technology. You'll learn about image standards and interpersonal skills necessary for effective guest interaction and service delivery.
Name:Hotel Front Office Communication Skills
Description:This module equips you with essential Front Office skills, covering efficient multitasking, interdepartmental communication, active listening, and professional telephone etiquette. You'll also learn common Front Office acronyms to enhance your communication and efficiency in a hotel environment.
Name:Driving Hotel Profitability
Description:This module focuses on maximising hotel revenue and guest satisfaction through effective front office strategies. Learn how to implement up-selling and cross-selling techniques, optimise room allocations and upgrades, and manage reservations to encourage repeat business.
Designed for aspiring and entry-level hospitality professionals, this comprehensive course provides a thorough understanding of the hotel front office. You'll gain the knowledge and practical skills needed to excel in roles such as a Front Desk Agent, Receptionist, and Guest Services Representative. Explore the key functions, master guest interactions, manage operations efficiently, and learn strategies to maximise revenue. This course equips you with the confidence and skills to launch a succes
