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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/hmgt3860mooc
课程评论：没有评论
课程名称：酒店行业管理基础 课程概述：本课程介绍了动机、领导力、沟通、决策以及通过有效的人力资源管理、伦理、社会责任和顾客体验管理在酒店行业中领导团队的能力。课程将探讨以服务为驱动的管理基础。 完成本课程后，您将能够： 1. 理解人力资源部门如何分析工作资源分配及影响工作设计的因素。 2. 理解酒店行业中人力资源管理的基本概念和最佳实践。 课程大纲： 1. 模块1：人力资源、工作分析与设计简介 描述：在本模块中，我们将讨论人力资源部门的功能，特别是在酒店组织中的角色（人力资源在课程中常简称为HR，这也是行业内的通用称谓）。 2. 模块2：规划、招聘与人才选择 描述：在本模块中，我们将继续学习关于适当的员工配置和招聘最佳人才的最佳实践。 3. 模块3：员工入职、社会化与文化 描述：在本模块中，我们将了解为酒店组织选对人才的重要性，并审视设计当选员工时成功几率的策略。 4. 模块4：培训与发展 描述：在本模块中，我们将探讨培训计划和员工绩效评估的相关内容。 此课程旨在为学员提供酒店管理的基础知识，帮助他们在未来的职业生涯中有效管理人力资源和提升团队绩效。
Name:Module 1: Introduction to HR, Job Analysis, and Design
Description:In our first module, we will discuss descriptions and functions of Human Resources departments, specifically within hospitality organizations. (Human Resources will often be abbreviated as HR in this course - this is also how the industry refers to Human Resources.)
Name:Module 2: Planning, Recruiting, and Talent Selection
Description:In this module, we will continue to learn about best practices for planning for proper staffing levels and recruiting the best talent.
Name:Module 3: Orientation, Socialization, and Culture
Description:In this module, we will discover the importance of selecting the right talent for a hospitality organization and review important strategies designed to increase the likelihood of success when selecting people for a job.
Name:Module 4: Training and Development
Description:In this module, we examine training programs and employee performance appraisals.
This course is an introduction to motivation, leadership, communications, decision making, and leading people through effective management of human resources (HR), ethics, social responsibility, and managing consumer experiences in the hospitality industry by examining service-driven management foundations. Upon successful completion of this course, you will be able to: 1. Understand how HR departments analyze resource allocation for jobs and the factors which influence job design. 2. Understa
