The Critical Role of IT Support Staff in Healthcare

所在平台: Coursera

课程主页: https://www.coursera.org/learn/healthcare-it-support-staff

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课程简介

课程名称：医疗保健中IT支持人员的关键角色 课程概述： 在探索医疗信息技术支持职业的过程中，这是一个令人兴奋的时刻！在这门入门课程中，您将了解医疗保健中常见的各种IT支持角色。IT支持人员在许多不同的医疗场所中扮演着关键角色。除了帮助诊所、医院和急救室外，您可能还会在康复护理机构、门诊手术中心、虚拟护理环境或甚至患者家中提供支持！在任何一天，您都可能与护士、医生、药剂师、物理治疗师、社会工作者及其他相关健康专业人员、患者或护理人员进行互动。这些个体都依赖IT支持专家帮助他们维持一个高可靠性的医疗组织。在学习医疗IT的独特之处时，我们希望您能从约翰霍普金斯的IT支持人员分享的故事中找到灵感。他们将谈论他们帮助解决的最常见问题以及所面临的复杂和多样的挑战。不论您梦想成为终端用户计算机支持专家、在医疗帮助台工作，还是晋升到分析师角色，我们都很高兴您踏上这段旅程。再次欢迎您！ 课程大纲： 1. 名称：为什么选择医疗IT？ 描述：这一模块旨在激发您对医疗信息技术（HIT）世界的兴趣。过去十年，技术对医疗服务的交付方式产生了巨大影响。随着临床工作、医院和健康系统的重新构想，对IT支持专家的需求不断增长。在这里，您将了解到医疗IT工作的独特性以及一些常见角色，甚至可以看到IT支持专家一天的工作实例。您将观看一名帮助台人员如何处理一位非常沮丧的外科医生的电话，并通过同理心和清晰的沟通来解决问题。在此模块中，您将认识到约翰霍普金斯的员工，他们对每天所扮演的关键角色充满热情。他们将分享自己的感人故事和如何进入医疗IT支持专员这个领域的建议。您将了解到他们处理的艰难电话示例、工作中的骄傲时刻，以及他们所解决的最常见IT问题。 2. 名称：医疗IT支持人员的角色 描述：医疗保健行业有许多重要的IT支持角色，确保医院或健康系统的正常运转。在这一模块中，您将了解到这个日益增长领域的相关工作。您将了解高可靠性组织的含义，以及在这一领域工作所需的领导和沟通技巧。您将看到医院内部的幕后画面，IT支持人员如何帮助患者满足他们的需求。在另一幕中，您将看到IT支持团队成员如何平静地解决一名紧张员工收到的错误信息。与其他领域相比，医疗行业的独特之处在于存在许多临床术语和主题可能对您来说很新颖。我们希望您能够逐步接触医院使用的语言，了解胸部X光、CT扫描、第二意见、HIPAA和患者门户等术语。继续学习，深入理解成为终端用户计算机支持专家、帮助台人员或医疗IT分析师所涉及的内容。无论您在职业旅程中的下一步是什么，请记住，快速增长的医疗IT支持领域都有您的一席之地！

课程大纲

Name:Why Health IT?

Description:This first module is designed to pique your interest about the exciting world of Health Information Technology, or HIT. Over the past decade, technology has had a tremendous impact on the way healthcare is delivered. As the work of clinicians, hospitals, and health systems has been re-imagined, the need for IT Support Specialists has grown. As you learn about what’s unique when working in Health IT (HIT) and what some common roles are, you’ll even see some examples of what a day-in-the life of an IT support specialist in healthcare looks like. You'll watch a help desk agent field a call from a very frustrated surgeon and through empathy and clear communication, helps to resolve the matter. During this module, you’ll be introduced to Johns Hopkins employees who are passionate about the critical role they play every day. They’ll share stories of inspiration and words of advice on how you can get your foot in the door as a Health IT support specialist. What are some examples of difficult calls they’ve handled? What are some of their proudest moments on the job? What are the most common IT issues they've helped troubleshoot? What kinds of tickets will you be helping to close someday? Get started to hear the answers to these questions and many more!

Name:Roles for Health IT Support Staff

Description:There are a variety of IT support roles that are important for keeping a hospital or health system running. In this module, you’ll learn about the kind of work that’s involved in this important and growing field. You’ll hear about what it means to be a high reliability organization and the kinds of leadership and communication skills you need to have to work in this space. You’ll get to see behind-the-scenes footage in the hospital where an IT support staff member helps a patient with their request. In another scene, you’ll see an IT support team member calmly troubleshoot an error message that a nervous employee is receiving. One of the unique aspects of healthcare compared to other fields is that there are so many clinical terms and topics that might be new to you. We want you to slowly gain exposure to the language used in hospitals as well as familiarity with terms such as chest x-rays, CT scans, second opinions, HIPAA, patient portals. Continue along to gain a better understanding of what’s involved in being an end-user computer support specialist, a help desk agent, or a healthcare IT analyst. No matter what step you take next in your career journey, just know that the rapidly growing field of health IT support has a place for you!

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