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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/healthcare-it-operations-patient-safety
课程评论：没有评论
课程名称：医疗IT工作人员的运营与患者安全 课程概述：本课程将带领您深入了解医疗IT领域及电子健康记录（EHR）在其中的重要角色。接下来，我们将专注于其他在医疗运营中起重要作用的技术，如远程医疗、患者门户、条形码扫描仪、打印机及医疗设备等。作为IT支持专家，您将面临多种工具的故障排除任务。课程中将涵盖医疗设备安装的场景，涉及到IP地址、网络和MAC地址等问题。 当技术出现故障时，您需要利用培训材料、提示单和解决问题的能力来处理情况。支持高可靠性组织意味着您需要熟悉已有的流程和协议，包括处理电话、创建工单、升级问题及解决事宜的程序。此外，我们将介绍自助服务工单的概念，以及医院工作人员如何提交工单的指导。课程还将讲解工单的不同优先级以及IT支持的各个层级。 在接到电话时，您需要访问一些重要的资源来排除问题。这些资源可能包括标准问题模板、提示单以及复杂的矩阵和知识库文章（KBA）。拥有这些工具对于健康IT支持专家至关重要。课程还将涵盖JIRA流程、优秀文档的重要性以及变更请求的沟通方式。 课程大纲： 第1部分：远程医疗、患者门户及医疗设备 本模块介绍远程医疗和患者门户，这两项技术在医疗领域逐渐发挥着更大的作用。您将学习各种远程医疗的交付方式，包括非同步、同步和远程患者监测。 第2部分：医疗IT的运营需求 本部分探讨医疗IT的多种运营需求。您可能需要帮助排查在医院实施电子健康记录（EHR）过程中发生的网络故障，或解决指挥中心仪表板故障、手术中心因水灾引发的患者安全问题等。 第3部分：JIRA及文档 本模块将介绍用于跟踪和管理医疗IT变更的JIRA流程。您将了解JIRA工单的不同组成部分以及工单解决的示例，理解清晰文档在问题解决过程中的重要性，并听取在计划外停机期间处理挑战性工单的经验分享。 第4部分：医疗IT与患者安全 在课程的最后部分，我们将聚焦患者安全，深入探讨在医疗高可靠性组织中所扮演的角色，讨论医疗IT如何促进患者安全的重要性，以及清单、用药错误、近失事件和重大事件等概念的定义。
Part: 1
Title:Telemedicine, Patient Portals, and Medical Devices
Description:In this module you will learn about telemedicine and patient portals. These are 2 important technologies in healthcare that are playing a bigger role in the patient and provider experience. You’ll learn about different types of telemedicine delivery such as asynchronous, synchronous, and remote patient monitoring. You’ll hear from the Director of Telemedicine about what it was like introducing virtual visits in a rapid fashion during the early days of the COVID-19 pandemic.
Part: 2
Title:Operational Needs in Health IT
Description:There are many different operational needs in Health IT. In your future job, you may be helping to troubleshoot a network outage that takes place during implementation of an Electronic Health Record (EHR) at a hospital. Perhaps there’s a dashboard in the command center that is not working. There could be patient safety issues arising from a recent flood in the basement of an ambulatory surgical center. Regardless of where you work in Health IT support, concepts like self-service tickets, priority levels, tiered support and various help desk resources will play a role.
Part: 3
Title:JIRA and Documentation
Description:In this module you’ll be introduced to the JIRA process that can be used for tracking and managing changes in Health IT. We’ll share with you what the different parts that make up a JiraJIRA ticket are and some of examples of how a ticket can move towards being resolved. You’ll gain appreciation for why clear documentation is essential when working to resolve issues. Despite the best laid plans, there are of course times when health information systems are not up and running. That’s why you need to be aware of scheduled and unscheduled downtimes as well as the downtime procedures that need to be implemented when these situations occur. You’ll also get to hear about one of the toughest tickets Liz has dealt with during an unscheduled downtime.
Part: 4
Title:Health IT and Patient Safety
Description:In the final module of this course, we focus on patient safety. We’ll go into detail about what it means to be part of a high reliability organization in healthcare. You’ll hear about the role of Health IT in promoting patient safety. We’ll cover the importance of checklists and define concepts like medication errors, near misses, and sentinel events.
Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with a medical device installation where issues related to IP addresses, networking, and MAC addresses come up. When there are disruptions in technology, you’ll need to use training, tip sheets, and problem-solving skills to determine how best to handle the situation. Supporting a high reliability organization means being familiar with the existing processes and protocols for handling calls, creating tickets, escalating issues, and resolving matters. We’ll introduce you to the concept of self-service tickets and the guidance given to hospital staff on how to submit a ticket. You’ll learn about the different priority levels for tickets as well as the tiers of IT support. When a call comes in, there are some important resources you’ll need to access in order to troubleshoot the problem. These can range from standard question templates to tip sheets to complex matrices and knowledge base articles (KBAs). Having these tools in your arsenal is essential as a Health IT support specialist. We‘ll also cover the JIRA process, the need for excellent documentation, and ways in which requests for change are communicated.
