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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/feedback
课程评论：没有评论
课程名称: 提供有益反馈 课程概述: 本课程教授您专家经理用于提升和激励员工表现的简单原则。您将学习七种技术，确保在传达“真相”时不会让员工感到防御或害怕。作为一名经理或希望成为经理的人，您还将特别了解反馈的定义、负面反馈为何比正面反馈更具份量，以及正面反馈如何能够增强创造力和团队协作等行为。 给予反馈是一项需要通过时间不断发展的技能。本课程为您提供一个过程，以帮助您提高反馈技能并自信地进行反馈。您会发现，很多关于反馈的观察和直觉都有科学依据，比如给反馈很困难，人们不喜欢反馈等等。希望您在成为更好的经理的过程中，能够获得美好的体验！ 课程大纲： 1. 引言：提供有益反馈与正面反馈 - 目标是让您有信心成功地提供负面和正面反馈，并确保接受反馈的人保持尊严。第一周将概述掌握反馈技能的具体好处，并提供因及时反馈而改变职业生涯的示例。同时，讨论正面反馈和期望，这些是帮助员工在工作中学习的强大工具。 2. 负面反馈：谨慎使用 - 负面反馈是一种特殊的学习工具。我们都知道负面反馈会令人感到惩罚。本周的目标是让您了解为何负面反馈具有惩罚性质、我们为何犹豫使用负面反馈，以及何时可以有效使用而不产生负面后果。 3. 七项基本反馈技能 - 第一部分 - 在前两周的学习基础上，您将能够描述负面和正面反馈，并理解这些工具改变行为的力量。接下来两周将教授您七项具体技能，以帮助您有效地提供专业反馈。 4. 七项基本反馈技能 - 第二部分 - 本周继续深化您对七项基本反馈技能的理解与应用。 5. 提供有益反馈：将知识转化为长期变化 - 您现在了解正面和负面反馈的基础知识，以及提供两者所需的技能。我们将讨论一些情况下，不论您多么有才华，反馈都可能无法“传达”给员工。接着，我们会描述一种流程，以帮助您持续练习和提升新的技能。 6. 有用的课程资源 - 课程中提供相应的资源以支持学习和应用。 通过本课程的学习，您将会成为更加自信和有效的管理者，能够更好地激励和提升团队表现。
Name:Introduction to Giving Helpful Feedback and Positive Feedback
Description:The goal of this course is to give you the confidence to deliver both negative and positive feedback successfully and to leave the person receiving feedback with their dignity. To boost your motivation, in the first week we outline specific benefits of mastering feedback skills and provide examples of people whose careers changed because of timely feedback. We also discuss positive feedback and expectations, powerful tools to help people learn at work. You will be able to define both and know how they improve employee performance. You will learn how positive feedback can be delivered in many situations and appreciate the power of positive feedback to enhance employee creativity and teaming skills. We hope that you’ll be able to use this new knowledge immediately.
Name:Negative Feedback: Use With Caution
Description:Negative Feedback is a specialized learning tool. We all know that negative feedback feels punishing. Our goal this week is for you to understand why it is punishing, why we hesitate to use it, and when it can be used effectively without negative consequences. You will be able to identify specific situations where negative feedback is given more weight than positive feedback and learn a technique that can overcome some of negative feedback’s harmful side effects. Armed with a clearer concept of the pluses and minuses of negative feedback, you can be more confident that you are using it appropriately at work.
Name:The Seven Essential Feedback Skills - Part I
Description:Based on your work in the first two weeks, you can now describe negative and positive feedback and appreciate the power of these tools to change behavior. In the next two weeks, we take the next step towards building your feedback skills by teaching you seven specific skills to use when delivering professional feedback. At the end these two weeks you will know how to deliver work-related feedback that is effective at changing an employee’s behavior while still preserving their dignity.
Name:The Seven Essential Feedback Skills - Part II
Description:This week we continue building on your knowledge of the seven essential feedback skills.
Name:Giving Helpful Feedback: Turn Your Knowledge Into Long-Term Change
Description:You now know the fundamentals of positive and negative feedback and the skills necessary to deliver both. In this module we begin by describing situations where no matter how talented you are, your feedback will not “get through” to your employee. These situations can be discouraging and we point them out so you can diagnose why your feedback may not have worked. We then describe a process to enable you to continue practicing and improving your new skills. True change takes time, but the journey is worth it.
Name:Helpful Class Resources
Description:
This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork. Giving feedback is a skill which develops over time. We give you a process you can use to improve your feedback skills and deliver it with confidence. You will find that there is a scientific basis for many of your observations and intuitions about feedback—such as, it is hard to give correctly, people don’t like it, and more. This will be reassuring as you learn how to overcome these difficulties. We hope you have a fantastic time becoming a better manager!
