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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/facilitating-cross-functional-collaboration
课程评论：没有评论
课程名称：跨职能协作的协调与领导 课程概述：在本课程中，您将学习如何有效地领导和促进跨职能协作。您将掌握促进技巧、协作结构的构建方法、将个体转变为团队的策略，以及为共同工作的、分布式和混合团队选择合适的产品开发流程。我将分享会议促进的蓝图，以帮助团队对齐所需的关键文档，发展共同理解。 课程大纲： 1. **跨职能协作的两个关键角色** 描述：领导者和促进者的角色在跨职能协作中设定了基调，帮助团队进行最佳思考或阻碍进展。在本模块中，您将学习领导者与促进者之间的区别，以及如何根据所扮演的角色帮助团队克服常见的协作障碍。 2. **促进者速成课程** 描述：多年的观察表明，促进技巧被严重低估。在本模块中，您将学习团队的思维方式，准备应对个体在集体中所展现的心理深度和情感范围。您还将掌握如何结构化、组织和促进工作坊的三个基本阶段：准备、促进和后续。 3. **为协作添加结构** 描述：协作的目的在于实现特定的业务成果。本模块将教您如何在团队尚不清晰解决方案时，合理地应对常见的业务问题，从而防止无结构的协作变成混乱。您将学习如何建立业务成果、角色和责任的轻结构，以及清晰表述产品愿景和目标的方法。 4. **将个体转变为团队** 描述：每个团队都会经历布鲁斯·塔克曼（Bruce Tuckman）提出的形成、冲突、规范和表现四个阶段。在本模块中，您将学习加速团队凝聚力的工具和技巧，培养同理心、讨论共同价值观、设定工作协议，及早揭示潜在冲突，创建协作空间并促进持续改进文化。 5. **跨职能产品团队的流程策略** 描述：本模块讨论团队过程，即团队将如何交付工作。在课程结束时，您将了解在产品开发生命周期中，帮助团队找到合适流程时应考虑的关键原则。 通过本课程，您将掌握跨职能协作的核心技能，为团队的成功奠定基础。
Name:Two key roles in cross functional collaboration
Description:Leader and a facilitator roles set the tone of cross-functional collaboration. They either help the team do their best thinking or they hinder the progress. In this module, you will learn the difference between being a leader and a facilitator. You will also learn how you can help the cross-functional team overcome the most common collaboration anti-patterns depending on the role you play.
Name:Facilitator crash course
Description:Working with various leaders throughout the years, I have noticed that the skill of facilitation is grossly undervalued. Wouldn’t a leader want to know how to help a team do their best thinking or how to help the team get out of a gridlock of thoughts and ideas? A concept of servant leadership alludes to the idea that a leader is the one who helps unlock the talent, creativity and the potential of the team. Facilitation in that sense is a practical skill of serving others, helping teams find cohesion, come up with innovative solutions, challenge their own thinking and maximize customer value. In this module, you will learn how teams think so you can be prepared for the psychological depth and emotional range of working with groups of individuals. You will learn how to structure, organize, and facilitate three essential phases of any workshop: preparation, facilitation, and a follow-up.
Name:Adding structure to collaboration
Description:Collaboration exists for a specific purpose - to deliver desired business outcomes. Because of that, leadership always seeks to understand answers to the most common business questions - what the solution is, when it will be delivered, how much it will cost, and how much revenue it will generate. A cross-functional team must be aware of these questions and be ready to answer them or have a structured way of addressing them. In this module, you will learn ways of addressing these questions even early in the process when your team might not have an idea of what the solution will be yet. Collaboration without structure can quickly turn into chaos. To prevent this from happening, we need to address four things. First, remember what business outcomes we are trying to achieve. Second, add light structure and definition of roles and responsibilities. Third, understand how people inside and outside of the organization may impact your work, and lastly, be clear about the product vision, goal, and how we are going to deliver it. As you continue working though this module, you will learn how to address these four elements. By the end of the module, you will be equipped with tools and techniques for creating shared understanding and team alignment around the problem, vision, goals, success measures, and creating an objectives-based roadmap of the work ahead.
Name:Turning a set of individuals into a team
Description:Every team goes through a variation of Bruce Tuckman’s forming-storming-norming-performing journey. The pace with which people travel through that journey varies greatly, but most importantly, we can assist a set of individuals in becoming a true team. In this module, you will learn tools and techniques that will help expedite team bonding by cultivating empathy, proactively discussing common values, working agreements, bringing potential conflicts out in the open early in the collaboration process, creating collaboration space and enabling a culture of continuous improvement in co-located and distributed teams.
Name:Process strategy for cross-functional product teams
Description:So far we discussed interpersonal team dynamics, roles and team structure, and how to align team members around the product vision, goals and product delivery. The last topic of discussion is the team process. Or, in other words, how exactly the team will be delivering its work. By the end of the module, you will learn what key principles you should consider as you assist the team with finding the right process for them in the context of product development lifecycle.
In this course, you will learn how to lead and facilitate an effective cross-functional collaboration. You will learn facilitation techniques, ways of structuring collaboration, tactics for turning a group of individuals into a team and selecting the right process for product development for co-located, distributed, and hybrid teams. I will share the blueprints for facilitating workshops focused on key artifacts your team will need for proper alignment, developing a shared understanding of the p
