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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/ethics-of-communication
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课程名称：沟通伦理 概述：欢迎参加《沟通伦理》课程。本课程旨在帮助在企业和非营利领域工作的专业人士，涵盖现代商业世界中的关键主题。重点关注专业沟通的伦理维度、个人冲突风格和偏好的自我审视，以及危机管理情境分析和策略。通过讲座和活动，您将发展和提升与这些概念相关的技能。 课程大纲： 1. **沟通伦理基础** - 描述：本周您将开始学习如何养成沟通伦理素养心态，并探讨“什么是沟通伦理？”的问题。您将通过视频讲座、活动和同伴评分练习进行自我价值观分析，并学习使用沟通伦理术语。 2. **倾听的伦理** - 描述：本周围绕三个学习目标展开。第一个目标鼓励您反思在个人和专业场合中与倾听相关的个人价值观。第二个目标将引导您区分不同类型的倾听。第三个目标要求您通过同伴讨论制定改进倾听技能的行动计划。 3. **冲突沟通** - 描述：本周主要包括三个部分：（1）评估组织/专业在冲突场景中的沟通，（2）考虑您自己偏好的冲突沟通风格，以及（3）规划战略沟通响应，包括使用适当工具作出回应。 4. **危机沟通** - 描述：本周主题探讨数字沟通时代危机管理的动态，并介绍集成的危机沟通框架。您将研究主要学者和危机资源，通过危机场景响应记录您对危机沟通伦理的理解。您将探讨危机沟通的主要概念和理论，识别创建危机信息的最佳实践，并阐明危机事件沟通伦理的含义与实践。此外，您将学习危机的主要组成部分和定义，并区分风险、问题、灾难和旁危机。通过新的解读技能，您将能够使用技术工具型塑对危机场景的响应。 本课程将帮助您提升在沟通伦理、倾听技巧、冲突处理及危机应对等多方面的能力，为您在职场中的成功与发展打下坚实基础。
Name:Foundations of Communication Ethics
Description:This week, you will begin to learn how to adopt a communication ethics literacy mindset and address the question, “What is communication ethics?” You will be guided through a self-analysis of your own values through video lectures, activities, and peer-graded exercises. You will also learn to use communication ethics terminology.
Name:The Ethics of Listening
Description:This week is structured according to three learning objectives. The first objective will encourage you to reflect on your own values related to listening in personal and professional settings through summative reflection. The second learning objective will guide you through distinguishing between different listening types through a summative reflection assignment. The third learning objective asks you to create an action plan for improving your listening skills through a peer discussion.
Name:Conflict Communication
Description:This week has three primary components: (1) Assessing organizational/professional communication in conflict scenarios, (2) considering your own preferred style of conflict communication, and (3) planning strategic communication responses, including using appropriate tools to respond.
Name:Crisis Communication
Description:This week's topics explore the dynamics of managing a crisis in a digital communication era with an integrated crisis communication framework. You will examine major scholars and crisis resources, and document your understanding of crisis communication ethics through a crisis scenario response. You will explore the major concepts and theories of crisis communication, identify best practices for creating crisis messages, and articulate the meaning and practice of communication ethics for crisis events. There will be one cumulative peer-graded assignment to assess your knowledge of all the learning objectives in this week. While completing this assignment, you will apply crisis concepts and devise strategies for communicating with various stakeholders. Acquiring these new interpretation skills will strengthen your responses to crisis scenarios and reinforce your understanding of the crisis planning and managing phases, as well. Additionally, you will learn about the primary components and definitions of crisis and differentiate between risk, problem, disaster, and paracrisis. You will use your new interpretation skills to shape responses to crisis scenarios using technology tools.
Welcome to Ethics of Communication. Geared toward working professionals in both the corporate and nonprofit sectors, Ethics of Communication covers key topics in the modern world of business. Areas of focus include an in-depth examination of the ethical dimensions of professional communication, self-examination of individual conflict styles and preferences, and crisis management scenario analysis and strategy. You will develop and enhance skills related to these concepts through lectures conduct
