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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/employee-performance
课程评论：没有评论
课程名称：员工绩效管理 课程概述：成功的管理者在招聘到优秀员工后，下一步便是发掘员工的全部潜力。绩效管理是一项帮助管理者实现最佳员工表现的过程。本课程是“人力资源经理专业化”系列的第三门课程，旨在讨论管理者需要掌握的技能和关键流程，以助力员工达成部门和组织目标。课程内容包括设定明确期望、提供积极和纠正性反馈，以及进行有效的绩效评估。 课程大纲： 1. 开始 - 发展绩效管理系统： 在本模块中，你将开始了解如何在组织中管理员工绩效。我们将涵盖绩效管理的基础知识，并讨论如何更具战略性地实施更好的绩效管理。模块的两个关键要素是绩效评估与绩效管理之间的区别，以及绩效管理对组织的影响。 2. 实施绩效管理系统： 本模块将为绩效管理提供结构。我们将讨论结果与行为的不同以及如何描述和识别绩效目标和标准。你还将学习如何识别员工技能，并利用这些技能来制定绩效标准。最后，你将了解三种衡量结果和行为的方法及其各自的优缺点。 3. 有效绩效管理工具： 本模块教授绩效评估的基础知识，包括进行有效绩效评估的步骤、时机和频率，以及如何为员工制定个人发展计划。另一个重点是反馈：你将学习有效反馈的组成部分，多方反馈的优缺点，以及反馈为何如此重要。最终，你还将学习如何避免评估者偏见及绩效评估的最佳实践要素。 4. 创建积极的绩效文化： 你现在已准备好将所学知识整合。在本模块中，你将学习如何在组织中创造积极的绩效文化。内容涵盖如何在组织文化中培养文明，以及识别和纠正不文明行为的方法，这些不文明行为可能削弱组织绩效。最后，你将学习建立以价值观和优势为中心的文化。这样的文化能够创造并强化积极的规范和价值观，有助于组织的成长。重要的是，要做到“言行一致”，以身作则，展现积极绩效文化的行为。
Name:GETTING STARTED - DEVELOPING PERFORMANCE MANAGEMENT SYSTEMS
Description:In this module, you will begin your journey into learning about managing employee performance for your organization. We will cover performance management fundamentals and discuss ways to be more strategic in implementing better performance management in your organization. Two key elements that will be useful to people managers in this module are the difference between performance appraisals and performance management and recognizing how performance management can affect your organization.
Name:IMPLEMENTING PERFORMANCE MANAGEMENT SYSTEMS
Description:In this module we will begin to put structure around performance management. We will discuss the difference between results and behavior and how to describe and identify performance objectives and standards. You will also learn how to identify employee skills and how you can use this to develop performance standards. Finally, you will learn about three ways to measure results and behaviors and the different benefits and limitations each approach offers.
Name:TOOLS FOR EFFECTIVE PERFORMANCE MANAGEMENT
Description:In this module, you will learn the fundamentals of performance reviews. You will learn the steps for conducting an effective performance review, timing and frequency, and how to create individual development plans for your employees. Another key element in this module is feedback; You will learn the components of effective feedback, the advantages and disadvantages of multirater feedback, and why giving feedback is so important. Finally, you'll learn ways to avoid rater bias and elements for best practice in performance reviews.
Name:CREATING A POSITIVE PERFORMANCE CULTURE
Description:You are now ready to bring things full circle. In this module you will learn how to create a positive performance culture in you organization. You will learn the fundamentals of creating civility in your organizational cultures, as well as ways to identify and correct incivility, which can weaken your organization's performance. Finally, you will learn about building a culture that focuses on values and strengths. A culture that creates and reinforces positive norms and values is a culture that helps your organization grow. It is important to "walk the talk" and model the behaviors of positive performance culture.
Once you have hired good employees, the next step that successful people managers take is to develop the full potential of their employees. Performance management is a process that helps managers achieve the goal of getting the best from their employees. In this third course in the Human Resources for People Managers specialization, we will discuss the skills and key processes you will need to develop your employees to attain department and organizational goals. These skills will include setting clear expectations, providing positive and corrective feedback, and delivering an effective performance appraisal.
