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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/effective-communication-for-todays-leader
课程评论：没有评论
课程名称：当今领导者的有效沟通 课程概述：人际沟通是最重要的管理技能之一。我们每天都在与上司、协作伙伴、客户和同事进行交流。良好的沟通者即是良好的领导者。人际及小组沟通有助于创造更好的商业环境，从而获得更好的结果。 课程大纲： 1. 人类沟通层次：在本主题中，您将学习人类沟通的概念、其在生活中的重要性以及在家庭、专业和社交环境中的应用。同时，您将了解沟通层次，使发送者和接收者能够识别彼此的沟通层级，从而建立联系。 2. 自信沟通：本周将讨论自信沟通，即以清晰、坚定、直接和尊重的方式传达信息的能力。您将学习自信心这一沟通技能的基础，以便将其付诸实践，同时学习一项易于使用的技巧，以立即进行自信的信息传递。 3. 同理倾听：本周您将了解第二种人际沟通技能——同理倾听。我们在工作环境中沟通时常犯的错误是仅关注对话的技术方面，而忽视对方的情感状态或情绪，这可能会损害我们的人际关系。 4. 绩效反馈：在本课程的最后一周，您将更深入了解第三种人际沟通技能：绩效反馈。这项技能使我们能够回应他人的信息，并可以作为一种工具来改善绩效，在设定目标和评估表现的会议中使用。有效的领导者通过正确使用反馈来增强指导、引导、教学和激励协作伙伴的能力。
Name:Topic 1. Human communication levels
Description:In the first topic of this course, you will study the concept of human communication, its importance in people’s lives, and its application to the environments we move in: family, professional, and social. At the same time, you will learn about communication levels, which allow both the sender and the receiver to identify the level we are communicating in order to establish a connection between both parties.
Name:Topic 2. Assertive communication
Description:This week will cover information on assertive communication, the ability to communicate with messages that are delivered clearly, firmly, directly, and respectfully. The goal is for you to learn about assertiveness, the first communication skill that is the foundation of dialogue, so you can put it into practice. You will also learn a technique that is easy to use, that you can use immediately to deliver assertive messages.
Name:Topic 3. Empathetic listening
Description:This week you will learn essential aspects of the second interpersonal communication skill: empathetic listening. One of the most frequent errors when we communicate in work environments is to only pay attention to the technical aspects of the conversation. In other words, we tend to ignore the emotional state or mood of the other person, and this can damage our interpersonal relationship.
Name:Topic 4. Performance feedback
Description:During this last week of the course, you’ll learn more about the third interpersonal communication skill: performance feedback. This is a skill that, overall, allows us to respond to messages from other people; and specifically, can be used as a tool to improve performance in sessions to establish goals and evaluate performance. In this way, effective leaders increase their ability to direct, guide, teach, and motivate collaborators by correctly using feedback.
Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues. Being a good communicator is synonym to being a good leader. Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.
