Selling with Confidence

所在平台: Coursera

课程主页: https://www.coursera.org/learn/develop-with-dell-it-sales-selling-with-confidence

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课程简介

课程名称：自信销售 课程概述：本课程旨在帮助学习者增强完成销售的信心，通过提供商业价值的方式，同时教授克服异议和成功达成交易的技巧。该课程主要面向有意进入IT销售领域的人士，因此不要求学习者具备先前的销售或技术经验。适合希望开始职业生涯的学生以及考虑职业转变的人士。 课程大纲： 1. **展现价值** - 描述：欢迎参加本课程！在接下来的模块中，您将学习如何提供商业价值。我们将深入探讨克服异议和成功达成交易的技巧。本课程强调实践，帮助您巩固在之前课程中学习的所有技能。 2. **克服异议** - 描述：虽然每个人都希望与客户的互动顺利进行，但作为销售人员，您不可避免地会遇到一些冲突。本周的课程旨在为您提供应对困难客户互动的策略。我们将探讨如何应对客户的普遍不满以及销售过程中的异议处理。 3. **达成交易** - 描述：本周您将学习如何顺利完成交易。您将掌握控制通话和从客户那里获得承诺的各种技巧。您将能够利用在整个课程中获得的技能和知识，顺利完成销售。 该课程将帮助您建立销售信心，掌握销售过程中所需的关键技能与策略。

课程大纲

Name:Showing the Value

Description:Welcome! This course will provide you with the confidence to finish the sale. In the next few modules, you will learn about providing business value. We’ll cover the ins and outs of overcoming objections and going for the close. This course focuses heavily on practicing all the skills learned throughout the previous courses.

Name:Overcoming Objections

Description: While everyone wants their customer interactions to go smoothly, you will inevitably run into some sort of conflict as a seller. This week’s lessons are designed to give you strategies for dealing with difficult customer interactions. We’ll cover ways to address general customer dissatisfaction, along with handling objections during the sales process.

Name:Closing the Deal

Description:This week you will learn about closing the deal. You’ll learn about tips for controlling the call and various ways to secure commitments from your customers. You’ll be able to leverage the skills and knowledge you have gained throughout the program to complete the sale.

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