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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/cross-cultural-virtual-spaces-teams
课程评论：没有评论
课程名称：跨文化虚拟空间与团队 课程概述：飞机使我们能够跨越海洋拜访国际团队成员，而虚拟空间则让我们瞬间聚集在一起。在远程办公日益增长的背景下，新的沟通规则不断被创造和重写，这带来了独特的跨文化挑战。课程将讨论在电子邮件和即时消息等文字驱动的空间中，沟通差异，以及视频会议的演变世界。我们将探讨由于这一“新办公环境”所带来的独特文化挑战，例如私密与公共空间的融合、非正式虚拟沟通的“虚拟水冷器”，以及在一个半数成员在睡觉时另一半进行虚拟工作所面临的“时区舞蹈”。得益于技术的进步，我们有机会展示我们的文化，构建成功的跨国团队的创新路径。让我们共同在这一虚拟空间中建立最佳实践，并致力于使其广为传播！ 课程大纲： 第一部分：入门与虚拟空间如何改变沟通 在本模块中，您将讨论书面与口头沟通线索的优势与挑战，并定义虚拟沟通如何改变现代商业沟通。了解人们如何在虚拟空间中处理信息，并对比虚拟沟通与面对面沟通的异同。明确虚拟书面沟通与口头沟通之间的区别，并评估虚拟沟通工具作为面对面沟通替代品的有效性。 第二部分：文化在虚拟沟通中的体现 在本模块中，您将识别自己的身份在虚拟空间中如何清晰或不清晰地展现。探讨文化在现代书面与口头沟通中的作用，并以更广阔的视角看待文化，为建立虚拟团队提供框架。认识到当我们看不到某人的面时，内在偏见如何表现，并建立一个让所有个性都能成功的安全虚拟空间。 第三部分：虚拟团队的文化挑战 在本模块中，您将识别并应对在业务团队中建立公共与私密空间的文化差异。讨论在缺乏现实互动的虚拟空间中建立个人关系和同理心的策略，考察正式与非正式沟通在虚拟团队中的差异。讨论线性时间与灵活时间的概念如何影响文化，并区分虚拟空间中的集体文化与个人文化。 第四部分：跨文化团队的新机会 在最后一个模块中，您将识别使用虚拟空间改善跨国、跨文化团队的机会。认识并命名在虚拟空间中运用个人文化以促进团队协作的机会。同时，设计小型领导行为，利用虚拟工具激励团队成员之间的文化连接。
Part: 1
Title:Getting Started and How Virtual Spaces Change Communication
Description:In this module, you will be able to discuss the benefits and challenges of written and verbal communication cues and be able to define how virtual communication has changed modern business communication. You'll be able to discover how people process information in the virtual space and be able to compare and contrast virtual communication with in-person communication. You will be able to specify the differences in virtual written communications versus verbal communication. And finally, you'll be able to evaluate the effectiveness of virtual tolls of communication as substitutes for in-person communications.
Part: 2
Title:How Culture Shows Up in Virtual Communication
Description:In this module, you will be able to recognize how your identity shows up or does not show up clearly in a virtual space. You will be able to explore how culture plays a role in today's written and verbal communications and be able to look at culture with a wider lens to provide a framework for building your virtual team. You will be able to recognize how our innate biases show up when we can and can not see someone's face and be able to build a safe virtual space what allows all personalities to succeed.
Part: 3
Title:Cultural Challenges for Virtual Teams
Description:In this module, you will be able to recognize and respond to cultural differences in establishing what is a public and private space within your business team. You will be able to discuss strategies for building personal relationships and empathy with the lack of reality within virtual spaces and be able to examine how formal and informal communication will differ on a virtual team. You will be able to discuss how the concept of linear versus flexible time can impact culture and distinguish between collective versus individual cultures in virtual spaces.
Part: 4
Title:New Opportunities for Cross-Cultural Teams
Description:In this final module, you will be able to identify the opportunities to improve a multinational, cross-cultural team using virtual spaces. You will be able to recognize and name opportunities to use your own personal culture in a virtual space to cultivate team collaboration. You will also be able to design small acts of leadership, using virtual tools, to inspire cultural connectivity from your team members.
Airplanes gave us the ability to travel across oceans to visit international team members. But virtual spaces are now bringing us together in an instant. New rules have been written, and as work-from-home is on the rise, re-written, and they bring their own unique cross-cultural challenges. We’ll discuss communication differences unique to text-driven spaces like email and instant message as well as the evolving world of video conferencing. We’ll explore unique cultural challenges brought up by this “new office”, such as the blending of private and public spaces, the “virtual water cooler” of informal virtual communication, and the “time zone dance” done by teams sharing virtual work done while one half is asleep. The future is now. Thanks to technological advances, we have an opportunity to show up, share our cultures, and build creative and innovative pathways to successful multinational teams. Let’s build best practices together in this virtual space and then work together to make them go viral!
