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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/cross-cultural-communication-management
课程评论：没有评论
课程名称：跨文化沟通与管理 课程概述：沟通远不止于语言的表达，而文化沟通更是超越了简单的语言交流。在这门课程中，您将会了解到，所说的话与真实意图之间常常存在差距，同时，所听到的信息也并不总是与所表达的含义相符。不同文化在社会互动、工作互动、反馈的给予与接收、冲突的处理等方面的差异，使得理解的障碍似乎难以逾越。您将学习到如何识别自己的沟通风格及其在他人眼中的感知，从而成功整合多种文化规范，创造出一个独特于团队的全新沟通语言。最终，凭借您多元文化的团队，将成为那些文化不那么多样化的团队所仰望的榜样。 课程大纲： 1. **第一次课：开始与人类如何沟通** - 本模块将帮助您比较不同形式的沟通，检查自身的沟通风格，并通过多种沟通方式表达需求，了解沟通在团队环境中的表现。您还将定义人际沟通差距并运用策略减少这种距离。 2. **第二次课：沟通中的文化差异** - 本模块将让您定义“语言”的广义概念，识别文化沟通在不同场合下的变化。您将分析文化背景如何影响沟通风格，并检查同一文化中正式与非正式沟通的差异。 3. **第三次课：在跨文化团队中管理沟通挑战** - 本模块将审视文化在团队沟通中可能面临的挑战，包括社会时间与工作时间的概念。您将评估文化如何关联沟通冲突，并应用策略建立一致的团队沟通与反馈，降低文化冲突。您将学习冲突解决策略，并利用意识轮工具展示有效团队沟通。 4. **第四次课：与团队共同创造新语言** - 本模块将帮助您应用各种技术结合团队的文化规范，在与个人合作时使用代码混合。您将通过共同经历、关于文化差异的幽默来找到共同点，激发对彼此学习的兴趣。您还将定义并运用策略创建团队规范并获得认同，记录下独特的语法结构，同时认识到变化是常态，应与团队规范共同制定迭代计划。
Name:Getting Started and How Human Beings Communicate
Description:In this module you will be able to compare and contrast different forms of communication and examine one's own communication style. You'll be able to practice explaining a need to others through multiple forms of communication and be able to identify how communication shows up in a team environment. You will also be able to define interpersonal gap and use strategies to minimize the distance.
Name:Cultural Differences in Communication
Description:In this module, you will be able to define the larger idea of "language" beyond words and be able to recognize how cultural communications changes in various settings. You will be able to analyze how context in culture can vary communications styles. You will also be able to examine how formal and informal communication will differ within a culture.
Name:Managing Challenges in Communication in Cross-Cultural Teams
Description:In this module, you will be able to examine the challenges that culture might play in communication within your team, including concepts of social and work time. You will be able to assess where culture is connected in communication-based conflicts and apply strategies to create a consistent communication and feedback in the team to minimize cultural conflict. You will use strategies to resolve conflict within the team and use the awareness wheel tool to showcase effective communication on a team.
Name:Co-Creating a New Language With Your Team
Description:In this module, you will be able to apply various techniques that include all the cultural norms of your team and apply code mixing when working with individuals. You will be able to find common ground through shared experience, humor about cultural differences, and create interest in learning about each other. You will be able to define and use strategies to create your team norms and obtain buy-in. You will be able to write down your grammatical syntax that is unique to your team and also be able to identify that change is constant, so you will need to be able to create a plan that is iterative with your team norms.
Communication is much more than the words you say. And cultural communication is much more than just the language you speak. What you say is never interpreted exactly as you meant it and what you hear is never what was meant by what was said. When you mix in the differences of how different cultures draw lines between social interactions and work interactions, give and receive feedback, and engage in and resolve conflict, the barrier to understanding can feel impossible to overcome. You will learn how to recognize your own communication style and how it is being perceived in ways you never intended. From there, we will explore how to successfully integrate multiple cultural norms into your communications and to create a brand new language unique to your team. Before you know it, on the strength of your multinational cultures, your team will be the model to which less diverse teams aspire. We can’t wait to communicate with you!
