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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/core1-hardware-and-network-troubleshooting
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课程名称：核心 1：硬件和网络故障排除 课程概述：通过IBM的“核心 1：硬件和网络故障排除”课程，为您的IT职业生涯做好准备。您将掌握在当今快速发展的世界中设置、配置和故障排除设备、网络和系统所需的技能和知识。 您将深入了解硬件和网络概念，包括笔记本电脑、移动设备以及视频和分辨率问题的故障排除技术。同时，还将学习识别和解决存储及打印机问题的方法。 课程大纲： 1. **笔记本电脑及其他移动设备** - 该模块介绍了笔记本电脑及其他移动设备的故障排除基础。第一课介绍基本的笔记本电脑组件及其识别、安装和配置。您将学习存储驱动器、背光、显示器、数字化器以及蓝牙和Wi-Fi配件的知识。第二课将帮助您解决笔记本电脑及移动设备的常见问题，包括电池、屏幕分辨率和刷新率以及Wi-Fi连接的问题，最后学习识别和排除视频和分辨率问题。 2. **网络与存储** - 该模块将讲解网络和存储设备及其故障排除。第一课解释了常见的网络类型和存储设备及其相关术语，涵盖网络基础设施、软件定义网络、网络服务、存储设备和RAID。第二课将指导您使用常用的故障排除工具和技术，帮助您解决网络连接和存储设备的问题。 3. **内部计算机组件** - 本模块将介绍内部计算机组件及其故障排除。第一课将教您有关内部计算机组件及常用术语，包括主板组件、固件、启动及BIOS设置等，还涵盖CPU类型和特性、冷却方法以及电源供应术语和建议。第二课将解释如何排查各种内部计算机组件的问题，包括主板、RAM、CPU和电源。 4. **打印机与多功能设备的维护** - 本模块将学习多功能设备和打印机的维护与故障排除。第一课涉及不同类型打印机、其设置、组件及维护方法，包括喷墨打印机、热敏打印机和3D打印机。第二课将解释如何排除基本和高级打印机问题，以及激光打印机和冲击打印机的问题，并教您如何识别和维护这些设备。 5. **期末项目与期末考试** - 本模块将测试您在本课程中所获得的知识和技能。您将完成一个期末项目，应用您的技术故障排除技能，分析三个模拟常见问题的真实场景，这些问题可能在帮助台环境中出现。此外，本模块还包含20道小测验的期末考试，重点评估您对硬件（包括计算机、打印机、存储、移动、多功能及网络设备）的识别、安装、配置、维护和故障排除的理解。
Name:Laptops and Other Mobile Devices
Description:In this module, you will learn the foundations of troubleshooting laptops and other mobile devices. Lesson 1 introduces you to basic laptop components and how to identify, install, and configure them. You will also learn about storage drives, backlights, displays, digitizers, and Bluetooth and Wi-Fi accessories. In Lesson 2, you will learn how to resolve common issues with laptops and other mobile devices. The lesson will teach you how to resolve issues with laptop batteries, screen resolution and refresh rate, and Wi-Fi connections. Lastly, you will learn how to identify and troubleshoot video and resolution issues.
Name:Networking and Storage
Description:In this module, you will learn about networking and storage devices and how to troubleshoot them. Lesson 1 explains common types of networks and storage devices and the terms associated with them. It will cover networking infrastructure, software-defined networking, networked-host services, storage devices, and RAID. Lesson 2 will walk you through common troubleshooting tools and techniques. You will learn how to use networking and troubleshooting tools to troubleshoot network connectivity and storage devices.
Name:Internal Computer Components
Description:In this module, you will learn about internal computer components and how to troubleshoot them. Lesson 1 will teach you about internal computer components and common terms associated with them. You will learn about motherboard components as well as firmware, bootup, and BIOS settings. It also covers CPU types and features, cooling methods, and power supply terminology and recommendations. Lesson 2 will explain how to troubleshoot various internal computer components, including the motherboard, RAM, CPU, and power supply.
Name:Printers and Multi-function Devices and Maintenance
Description:In this module, you will learn about multifunction devices and printers and how to maintain and troubleshoot them. Lesson 1 covers different types of printers, their settings, components, and how to maintain them. You will learn about multifunction devices, inkjet, thermal, and 3D printers. Lesson 2 will explain how to troubleshoot basic and advanced printer issues, as well as laser printers and impact printers. It will teach you how to identify issues with and maintain laser and impact printers.
Name:Final Project and Final Exam
Description:In this module, you will test your knowledge and the skills you’ve acquired in this course. You will complete a final project where you will have the opportunity to apply your technical troubleshooting skills by examining three realistic scenarios that simulate common issues that may arise in a Helpdesk setting. This module contains a 20-question graded final examination focused on the content of this course. The assessment addresses topics such as identifying, installing, configuring, maintaining, and troubleshooting hardware, including computers, printers, storage, mobile, multi-function, and networking devices.
Prepare for a rewarding career in IT with IBM's Core 1: Hardware and Network Troubleshooting course. Gain the necessary skills and knowledge to set up, configure, and troubleshoot devices, networks, and systems in today's fast-paced world. You will gain a solid understanding of hardware and networking concepts, including troubleshooting techniques for laptops, mobile devices, and video and resolution issues. You will also learn to identify and troubleshoot storage and printer issues, configure
