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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/contact-center-ai-conversational-design-fundamentals
课程评论：没有评论
课程名称：联系中心人工智能：对话设计基础 课程概述：“联系中心人工智能（CCAI）对话设计基础”是“客户体验与联系中心人工智能”系列的第一门课程。在本课程中，您将学习如何使用联系中心人工智能设计客户对话解决方案。课程将介绍CCAI及其三大支柱（Dialogflow、Agent Assist和Insights），以及对话体验的概念以及对这些概念的研究如何影响虚拟代理的设计。完成此课程后，您将能够将虚拟代理的设计提升到智能对话的新高度。 适合人群：该课程适合初学者，具体角色包括： - 对话设计师：设计虚拟助手的用户体验，将品牌的业务需求转化为自然对话流程。 - 公民开发者：使用高级开发和运行时环境为他人创建新的业务应用程序。 - 软件开发者：使用编程语言（如C++、Python、Javascript）编写计算机软件，并常常使用SDK/API。 - 运营专家：监控系统操作并排查问题，安装、支持和维护网络及系统工具。 先决条件：为确保在课程中取得成功，学习者应完成Google Cloud产品基础课程或拥有同等经验。 课程大纲： 1. 课程概述：课程介绍。 2. 联系中心人工智能概览：介绍CCAI及其三大支柱，Dialogflow、Agent Assist和Insights。 3. 对话体验：介绍对话体验的概念以及它们如何影响虚拟代理的设计。 4. 对话设计基础：介绍让您的基本虚拟代理运行所需的对象、工具和方法。 5. Dialogflow产品选项：帮助学习者发现可用于开发虚拟代理的Dialogflow产品选项。 6. 课程回顾：对课程进行总结和回顾。 通过本课程，您将掌握设计高效且智能的对话系统的基础知识。
Name:Course Overview
Description:Introduction to course
Name:Overview of Contact Center AI
Description:In this module, you will be introduced to Contact Center AI and its three pillars, Dialogflow, Agent Assist, and Insights.
Name:Conversational Experiences
Description:In this module, you'll be introduced to the concept of conversational experiences and how the study of them influences the design of your virtual agent.
Name:Fundamentals of Designing Conversations
Description:In this module, you'll be introduced to the objects, tools, and methods to get your basic virtual agent up and running.
Name:Dialogflow Product Options
Description:This module will help learners discover the Dialogflow product options that can be used to develop virtual agents.
Name:Course Review
Description:Course review
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation. This is a beginner course, intended for learners with the following types of roles: • Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. • Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. • Operations specialists: Monitors system operations and troubleshoots problems. Installs, supports, and maintains network and system tools. Prerequisite: To be successful in this course, learners should have completed Google Cloud Product Fundamentals or have equivalent experience.
