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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/contact-center-ai-building-a-dynamic-virtual-agent
课程评论：没有评论
本课程名为《软件开发者的Dialogflow ES虚拟代理开发》，是“客户体验与联络中心AI”系列的第三门课程。在本课程中，学习者将掌握Dialogflow ES的额外功能，以创建动态的虚拟代理，并通过Firestore实例存储客户数据，同时实现能访问这些数据的云函数。掌握读写客户数据的能力可以让学习者的虚拟代理在对话中更加灵活，并能够减少人类代理的工作负担。 课程内容包括测试虚拟代理的方法和日志记录，帮助学习者理解所面临的问题。还将学习连接协议、API和平台，以便将虚拟代理与已经建立的业务服务进行集成。 该课程为中级课程，适合具有编程语言（如C++、Python、Javascript）知识的软件开发者参与。学习者需在参加本课程之前完成《公民开发者的Dialogflow ES虚拟代理开发》课程。 课程大纲如下： - 课程概述：介绍课程内容。 - 测试与日志记录：学习虚拟代理测试的方法和日志的使用。 - 操作与实现：深入探讨需要查找和传递动态数据的虚拟代理对话处理。 - 虚拟代理的集成：了解可用于将虚拟代理与企业现有服务进行集成的协议和平台。 - 课程回顾：复习课程所学内容。 通过该课程，学习者将能够更专业地开发和管理虚拟代理，以提升客户体验。
Name:Course Overview
Description:Course introduction
Name:Testing and Logging
Description:In this module, you'll be introduced to methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
Name:Taking Actions with Fulfillment
Description:In this module, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data.
Name:Integrating Virtual Agents
Description:In this module, you'll be introduced to connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business.
Name:Course Review
Description:This module is used to review what was covered in the course.
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business. This is an intermediate course, intended for learners with the following type of role: • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the "CCAI Virtual Agent Development in Dialogflow ES for Citizen Developers" course.
