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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/conflict-resolution-skills
课程评论：没有评论
课程名称：冲突解决技能 概述：以积极的方式解决冲突是一项可以培养和实践的技能。被倾听常常是参与冲突的人最重要的目标之一。了解如何倾听和采取适当的沟通策略决定了冲突是以积极还是消极的方式解决。该课程旨在探讨倾听技巧、适当的战略性口头和非口头沟通技巧，以及如何制定一个更可能产生积极解决方案的冲突管理计划。 完成本课程后，您将能够： 1. 在处理冲突时运用积极倾听技能 2. 在面对冲突时选择合适的沟通策略 3. 创建一个可用的冲突管理计划 教学大纲： 1. **开始课程**：了解课程概况，完成课程前调查。 2. **积极倾听技巧**：学习积极倾听技能以达成解决方案，识别冲突并了解何时干预，讨论五种冲突处理方式。 3. **沟通问题与技能**：讨论先前模块提到的合作解决方案，专注于获取事实与创设合作基础。 4. **可用计划**：定义冲突解决中的“立场”和“利益”，强调从立场转向利益的重要性，并制定一个行动计划以达成共同协议的解决方案。 5. **课程总结**：恭喜您完成课程！请观看结课视频，阅读UCI扩展项目的信息，并完成课程后调查。
Name:Getting Started
Description:Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
Name:Active Listening Skills
Description:In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
Name:Communication Problems and Skills
Description:In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
Name:Usable Plan
Description:In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
Name:Course Wrap-up
Description:Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict
