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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/conflict-resolution-mediation
课程评论：没有评论
课程名称：调解与冲突解决 概述：调解是当今世界达成和平和共识解决方案的重要手段，涉及国际、政治、工业、维和或社会层面。通过本课程，您将能够选择并领导调解过程，深入理解工作场所和国际冲突的解决方式。本课程要求具备谈判基础知识，您可以通过我们的MOOC《谈判基础》获得这些知识。 完成此课程后，您将能够： - 定义调解，并选择何时使用它； - 列出不同类型的调解； - 识别大多数调解员面临的典型挑战和困难； - 在多种选项中选择适当的策略； - 确定调解中的注意事项和禁忌。 本MOOC提供了来自领先专家的视频讲座、互动问题、案例研究、实践和评估测验。该课程是ESSEC IRENE在线谈判课程的逻辑延续，教授一整套额外的技能和方法。该课程由欧洲领先的谈判和调解研究与教育机构ESSEC IRENE开发，为您提供一系列有意义和有效的实际案例、工具、方法和技能，以高影响力地实践调解。 课程大纲： - 调解基础 - 实践中的调解 - 工作场所调解第一部分 - 工作场所调解第二部分 - 国际关系中的调解（注意：该模块的视频拍摄于2017年6月，某些内容可能发生变化，特别是关于马里、叙利亚和乌克兰的情况）。
Name:Mediation Essentials
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Name:Mediation in practice
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Name:Mediation in the Workplace part 1
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Name:Mediation in the Workplace - part 2
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Name:Mediation in International Relations
Description:Before you begin : The videos in this module were shot in June 2017. It is therefore possible that some elements evolved since (in particular in Mali, Syria and Ukraine).
Mediation is a crucial means to reaching peaceful and agreed solutions in today’s world – on an international, political, industrial, peace-keeping or social level. With the course you will be able to choose and lead a mediation process. You will gain a deeper understanding of workplace and international conflict resolution. Fundamentals of Negotiation are required to complete this MOOC. You can acquire them through our MOOC "Negotiation Fundamentals". After this course, you will be able to: Define what a mediation is and choose when to use it; List different types of mediation; Identify typical challenges and difficulties that most mediators face; Choose the adequate strategies within a repertoire of options; Identify the do’s and don’ts in mediation. This MOOC offers video lectures from leading experts, interactive questions, case studies, practice and graded quizzes. Designed as a logical follow on from the suite of ESSEC IRENE online courses in negotiation, this course about mediation and conflict resolution teaches a whole set of additional skills and approaches. Developed by one of Europe’s leading institutes of research and education in negotiation and mediation, ESSEC IRENE, this course provides you with a meaningful and effective bouquet of practical cases, tools, approaches and skills to put your mediation into high-impact practice.
