|
所在平台: Coursera |
课程主页: https://www.coursera.org/learn/communication-in-the-workplace
课程评论：没有评论
课程名称：21世纪职场沟通 课程概述：当今职场比以往任何时候都更加多样化。随着全球人口的增长和互联性的增强，与来自不同代际、生活经历、文化、性别、取向和宗教背景的同事一起工作的情况日益普遍。多样性与远程和混合工作环境的转变相结合，使得发展合适的沟通策略和实践变得更加重要。本课程将教授学员识别和调整自己的沟通风格，不仅提高团队的生产力，还能与来自各个背景的同事建立联系。 课程目标： 1. 识别自己的沟通风格 2. 描述提高有效沟通的方法 3. 讨论人口变化如何影响职场沟通 4. 区分五个工作代际及其沟通偏好 5. 识别不同工作环境（如面对面、虚拟或混合）下的沟通优势 6. 讨论与多样化劳动力有效沟通的技巧 7. 实施灵活的沟通策略，以更好地与工作团队沟通 课程大纲： 1. **你的沟通偏好**：本模块欢迎大家进入21世纪职场沟通课程，讨论技术进步、人口增长及其对沟通的影响，重点理解个人的沟通风格与偏好，通过MBTI评估和个体风格的反思，提高沟通的有效性。 2. **管理沟通变化驱动因素**：探讨影响21世纪职场沟通的多个因素，包括技术进步、远程/混合工作的增加以及多民族和多代际的劳动力特征，分析这些变化如何影响沟通。 3. **灵活沟通**：有效沟通的标志是清晰且有影响力的信息传达。通过调整信息以适应他人的风格，加强协作能力，实施灵活的沟通策略，提高与团队的沟通效果。 4. **增强沟通**：介绍A.B.I.D.E.模型，提供支持高效沟通的行为框架，探讨如何在当前团队中应用这些元素，以改善沟通效果。 通过本课程的学习，学员将能够提升个人沟通能力，有效应对职场的多样性与变革。
Name:Your Communication Preferences
Description:Welcome to Communication in the 21st Century Workplace! Communication in the 21st century is compounded by many changes: an increase in the world population, an increase in connectivity through technology, and advances in science and medicine. A strategy to become a more effective communicator in this changing world is to first understand where your communication style and preferences reside and how you “show up” in the workplace. This first module will focus on how you gain your energy, how you take in information, how you make decisions, and how you prefer the pace of your life. Through our activity, we will reflect on the MBTI assessment and strengths of individual styles. In our knowledge check, we will define what the four categories of MBTI are as well as identify methods to increase effective communication.
Name:Managing Communication Change Drivers
Description:Many factors affect 21st century workplace communication, including technological advances, the increase of remote/hybrid work options, as well as an increasingly multiethnic and multigenerational workforce. In this module, we’ll explore each of these communication change drivers and focus our discussion on how changing demographics affect workplace communication. In our knowledge check, we will differentiate between the five working generations and select the communication benefits of different work environments.
Name:Flexing Communication
Description:Landing your message with clarity and impact is a hallmark of effective communication. When we tailor our messages to accommodate others' styles, to meet others where they reside, it creates more effective communication that doesn't require clarification. Flexing your style also supports our ability to collaborate. In this module, we will use our discussion to implement a flexing communication strategy to better communicate with one’s workplace team. In our knowledge check, we will recognize the benefits of flexing communication and recall strategies to improve communication.
Name:Enhancing Communications
Description:The A.B.I.D.E. model was created to support effective communication and as a reminder of the elements needed for clear, flexible communication and collaboration in the 21st century. The five behaviors overviewed in this module will provide ongoing support and guidance in your workplace communication. In this module's discussion, we will consider which A.B.I.D.E. element could improve communication on your current team. In our final knowledge check, we will name each element of A.B.I.D.E. and articulate how the A.B.I.D.E. model can improve communication.
The workplace is more diverse than ever before. As the world population grows and our connectivity increases, it is common to work alongside colleagues from different generations, life experiences, cultures, genders, orientations, and religions. The increased diversity coupled with the shift toward remote and hybrid work environments means it's more critical than ever to develop appropriate communication strategies and practices. This course will teach you to identify and adapt your own communication style to not only increase team productivity, but also build bridges with colleagues from all backgrounds. By the end of this course, you will be able to: 1.Identify your own communication style 2. Describe methods to increase effective communication 3. Discuss how changing demographics affect workplace communication 4. Differentiate between the five working generations and their communication preferences 5. Identify the communication benefits of different work environments, such as in-person, virtual, or hybrid 6. Discuss effective techniques for communicating with a diverse workforce 7. Implement a flexing communication strategy to better communicate with one’s workplace team
