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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/coaching-expectations-performance
课程评论：没有评论
课程名称：设定期望与评估绩效问题 课程概述： 本课程旨在帮助管理者明确并传达团队目标，确保每位成员理解自己的职责和预期表现。高效的管理者能够设定期望，并依据这些期望评估员工的表现，同时运用教练的方式来帮助员工达成目标。课程内容包括如何与团队成员共同制定期望，使用“教练代数”识别和解决绩效未达标的根本问题，以及作为经理兼教练的应对策略。 课程大纲： 1. **课程概述与设计绩效期望** - 该模块介绍整个课程，并讨论绩效期望的概念。重点涉及绩效的三大构成要素：流程、人员和实践，学习如何制定有效的使命和愿景声明，并创建团队成员的绩效期望。 2. **关键绩效指标与责任** - 在了解组织、团队和个人的绩效驱动因素后，课程将重点讨论责任问题。讲解关键绩效指标（KPI）的定义，以及如何将KPI与个人目标对齐，并探讨与员工进行责任对话的策略。 3. **诊断和解决绩效差距** - 本模块将教授如何识别和解决团队成员的绩效差距。学习“教练代数”过程，并探索应对技能和心态差距的有效教练策略。 4. **专业化里程碑1：定义你的教练理念** - 在本课程的最后模块中，学员将完成第一个专业化里程碑，定义自己的教练理念。这将帮助学员反思前两门课程所学内容，并确定自己的员工教练方法。 期待您的参与，共同探索这些重要的教练主题！
Name:Course Overview & Designing Performance Expectations
Description:This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
Name:Key Performance Indicators and Accountability
Description:We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.
Name:Diagnosing and Addressing Performance Gaps
Description:In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.
Name:Specialization Milestone 1: Define Your Coaching Philosophy
Description:In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.
If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course! You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach. We look forward to you joining us as we explore these essential coaching topics!
