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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/client-intake-assessments-skill-analysis-and-planning
课程评论：没有评论
课程名称：客户接收、评估、技能分析与规划 课程概述： 您已经开始了成为职业教练或导航员的旅程，因为您热衷于帮助人们获得体面的生活和充实的工作。在职业教练与导航员专业证书的第二门课程中，您将继续这段旅程。本课程将为您提供招募客户、完成接收流程、评估个人技能以及与个人合作制定行动计划的技能和知识。 课程大纲： 1. **招募客户、市场营销与外展活动** - 描述：招募潜在客户的能力对职业教练和导航员至关重要。该模块将探索识别和接触可能受益于您服务的人士的各种外展活动，以及使用招募数据跟踪成功的策略。 2. **客户接收业务流程** - 描述：客户接收过程的目的是收集潜在客户的信息，包括他们的需求和期望，以确定如何更好地服务他们。您将学习如何应用教练思维来更好地理解客户的需求和期望，创建客户档案，并管理客户接收的业务。 3. **技能评估与分析** - 描述：进行技能评估是帮助客户弥补技能差距的第一步。该评估使您能够评价客户的优缺点，识别机会领域，并开发应对策略。您将学习如何运用批判性思维来发掘客户的目标和技能，并对比不同的职业评估方法。 4. **规划与设计行动** - 描述：与客户共同设定既具挑战性又可实现的目标能够帮助他们改善生活。通过激发客户的动力和信心，他们更有可能实现目标。您将学习开发服务计划、帮助客户克服障碍及让客户保持进度和负责任的策略。 通过本课程的学习，您将具备必要的技能和知识，提升您的职业教练能力，帮助客户实现职业目标。
Name:Recruiting Clients, Marketing and Outreach Activities
Description:The ability to recruit potential clients is an essential skill for Career Coaches and Navigators. It involves identifying and reaching out to people who you think may benefit from your services, building a relationship with them, and helping them take steps toward improving their life. In this module, you will discover various outreach activities for recruiting participants and strategies for tracking your success using recruitment data.
Name:Client Intake Business Process
Description:The purpose of the client intake process is to gather information about potential clients, including their needs and expectations, and to determine how you can best serve them. In this module, you will learn how to apply the coaching mindset to better understand the clients needs and expectations, create a client profile and manage the business of client intake.
Name:Skills Assessment and Analysis
Description:Performing a skills assessment is the first step in a process that helps clients close their skill gaps. The assessment enables you to evaluate the clients' strengths and weaknesses, identify areas of opportunity, and develop strategies to address their needs. In this module, you will learn how to use critical thinking to uncover clients' goals and skills and compare and contrast various career assessment methods.
Name:Planning and Designing Actions
Description:Working with clients to set goals that are both challenging and achievable helps them improve their lives. When clients have the motivation and conviction to follow through on their goals, they are more likely to achieve them. In this module, you will learn strategies for developing service plans, helping clients overcome barriers and keeping clients on track and accountable.
You have begun your journey toward becoming a Career Coach or Navigator because you are passionate about helping people earn a good living and find fulfilling work. Now continue that journey in this second course in the Career Coach and Navigator Professional Certificate. This course will equip you with the skills and knowledge to recruit people, complete the intake process, assess a person’s skills, and work with the person to create an action plan. By the end of the course, you will be able t
