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所在平台: Coursera |
课程评论：没有评论
课程名称：Dialogflow ES虚拟代理开发：公民开发者专用 课程概述：欢迎参加“Dialogflow ES虚拟代理开发：公民开发者专用”，这是“客户体验与联络中心AI”系列课程中的第二门课程。在本课程中，您将学习如何利用联络中心人工智能（CCAI）开发客户对话解决方案。通过使用Dialogflow ES，您将创建虚拟代理，并使用Dialogflow ES模拟器进行测试。课程提供虚拟代理开发的最佳实践，并介绍如何为虚拟代理的对话添加语音（电话）作为沟通渠道。课程结合了演示、示范和实践实验室，让参与者学习如何创建虚拟代理。 目标受众：该课程为中级课程，适合以下角色的学习者： - 对话设计师：设计虚拟助手的用户体验，并将品牌的商业需求转化为自然的对话流程。 - 公民开发者：利用高层开发和运行时环境，为他人创建新的商业应用程序。 - 软件开发者：使用编程语言（如C++、Python、Javascript）编码计算机软件，通常使用SDK/API。 先决条件：学习者在参加此课程之前，应已完成“CCAI对话设计基础”课程。 大纲： 1. 课程概述：介绍课程内容。 2. 使用Dialogflow ES构建对话的基础：介绍基本虚拟代理的对象、工具和方法。 3. 在对话中维护上下文：介绍使用上下文，使虚拟代理提升智能对话的能力。 4. 从聊天向语音虚拟代理的转变：介绍为虚拟代理对话添加语音（电话）沟通渠道。 5. 课程复习：对课程内容进行回顾。
Name:Course Overview
Description:Introduction to course
Name:Fundamentals of building conversations with Dialogflow ES
Description:In this module, you'll be introduced to the objects, tools, and methods to get your basic virtual agent up and running.
Name:Maintaining Context in a Conversation
Description:In this module, you'll be introduced to using context so that you can take your virtual agent to the next level of intelligent conversation.
Name:Moving From Chat to Voice Virtual Agent
Description:In this module, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations.
Name:Course Review
Description:Course review
Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: • Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. • Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the "CCAI Conversational Design Fundamentals" course.
