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所在平台: Coursera |
课程评论：没有评论
课程名称：使用Dialogflow CX进行虚拟代理开发（面向软件开发人员） 课程概述： 欢迎参加“使用Dialogflow CX进行虚拟代理开发（面向软件开发人员）”，这是“客户体验与联络中心人工智能”系列的第三门课程。在本课程中，学员将学习如何利用联络中心人工智能（CCAI）开发更为定制化的客户对话解决方案。课程将介绍更高级别的虚拟代理对话处理，涉及动态数据的查找与传递，以及测试虚拟代理和查看日志的方法，这些内容对于理解可能出现的问题非常重要。 适合人群： 本课程为中级课程，适合具备以下角色的学习者： • 软件开发人员：使用编程语言（如C++、Python、JavaScript）编写计算机软件，并常常使用SDK/API。 先决条件： 学习者在参加本课程之前，应已完成“面向公民开发人员的Dialogflow CX虚拟代理开发”课程。 课程大纲： 1. 课程概述：课程介绍 2. 测试与日志记录：探讨如何通过测试和记录以提供良好的客户体验 3. 通过履行采取行动：相关内容待定 4. 集成虚拟代理：介绍连接协议、API和平台，帮助创造虚拟代理与业务已有服务之间的集成 5. 课程回顾：对课程内容进行总结和回顾 本课程旨在帮助软件开发人员提升在虚拟代理开发中的技术能力，打造优质的客户对话体验。
Name:Course Overview
Description:Course introduction.
Name:Testing and Logging
Description:This module explores how to test and log in order to provide a good customer experience.
Name:Taking Actions with Fulfillment
Description:
Name:Integrating Virtual Agents
Description:In this module, you'll be introduced to connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business.
Name:Course Review
Description:Course Review
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the "Virtual Agent Development in Dialogflow CX for Citizen Devs" course.
