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所在平台: Coursera |
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课程名称：Dialogflow CX虚拟代理开发（面向公民开发者） 课程概述： 欢迎参加《客户体验与联系中心人工智能系列》的第二门课程——《CCAI虚拟代理开发于Dialogflow CX》。本课程将教您如何利用联系中心人工智能（CCAI）开发客户对话解决方案。您将学习如何为虚拟代理的对话添加语音（电话）作为沟通渠道，使用Dialogflow CX进行实现。 课程对象： 该课程属于中级水平，适合以下角色的学习者： - 对话设计师：负责虚拟助手的用户体验，能够将品牌的业务需求转化为自然的对话流程。 - 公民开发者：利用高层次的开发和运行环境创建新业务应用，供他人使用。 - 软件开发者：使用编程语言（如C++、Python、JavaScript）编写计算机软件，通常使用SDK/API。 先决条件： 学习者需先完成《CCAI对话设计基础》课程。 课程大纲： 1. 课程概述：课程介绍 2. Dialogflow CX对话构建基础：介绍启动基本虚拟代理所需的对象、工具和方法。 3. 使用独立流程进行扩展：创建单独的流程。 4. 使用路由组进行可重用路由：利用路由组创建可重用路由，简化维护。 5. 课程回顾：课程总结。 通过本课程，您将掌握在Dialogflow CX中开发和优化虚拟代理对话的技巧，提升客户交互体验。
Name:Course Overview
Description:Introduction to course
Name:Fundamentals of building conversations with Dialogflow CX
Description:In this module, you'll be introduced to the objects, tools, and methods to get your basic virtual agent up and running.
Name:Scaling with standalone flows
Description:Create separate flows.
Name:Using route groups for reusable routes
Description:Using route groups to make reusable routes and simplify maintenance.
Name:Course Review
Description:Course review
Welcome to "CCAI Virtual Agent Development in Dialogflow CX for Citizen Developers", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX. This is an intermediate course, intended for learners with the following types of roles: • Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. • Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the "CCAI Conversational Design Fundamentals" course.
