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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/business-process-management-in-healthcare-organizations
课程评论：没有评论
课程名称：医疗组织中的业务流程管理 课程概述：您是否曾因与医疗组织解决账单或其他问题而感到，应该有更好、更高效和更以客户为中心的方式来运营这一业务流程？例如，您有没有想过，阅读账单或支付账单应该更容易？或者您在医疗组织工作时，是否觉得有更好的方式来优化业务流程？如果您的答案是肯定的，这门课程正适合您。 课程内容包括医疗组织业务流程的概述，以及业务流程管理的方法讨论，还讨论了医疗组织创业作为一种业务过程。课程提供链接，帮助您连接到更大的医疗组织业务流程、业务流程管理和创业的“现实世界”。这些链接也将作为资源，让您在完成课程后仍能使用。此外，课程还提供“虚拟实地考察”，让您探索网络上那些往往被忽视的有趣地方。 课程形式包括阅读材料、视频、测验和项目。项目要求您综合课程材料，设计以患者为中心的医疗组织业务流程，理想情况下达到最佳运行状态。设计需以电子文档的备忘录格式提交，作为课程的成果，您可以与同事分享或作为演讲活动的基础。 课程大纲： 1. 课程一：医疗组织业务流程与管理 - 课程概述以及医疗组织业务流程和业务流程管理的概述。 2. 课程二：医疗组织业务流程管理的改进与创新 - 医疗组织业务流程管理的改进与创新概述。 3. 课程三：医疗组织电子病人/客户记录业务流程 - 医疗组织电子病人/客户记录业务流程的概述。 4. 课程四：设计以患者为中心的医疗组织业务流程 - 综合课程材料，设计理想状态下以患者为中心的医疗组织业务流程。
Name:Lesson One: Healthcare Organization Business Processes and Management
Description:This lesson provides an overview of the course as well as an overview of healthcare organization business processes and business process management.
Name:Lesson Two: Healthcare Organization Business Process Management Improvement and Innovation
Description:This lesson provides an overview of healthcare organization business process management improvement and innovation.
Name:Lesson Three: Healthcare Organization Electronic Patient/Customer Records Business Processes
Description:This lesson provides an overview of healthcare organization electronic patient/customer records business processes.
Name:Lesson Four: Design Patient-Centered Healthcare Organization Business Processes
Description:This lesson is a synthesis of the course material to design patient-centered healthcare organization business processes the way you would have things run in the best of all worlds.
Have you ever needed to resolve a billing or other issue with a healthcare organization and thought that there must be a better, more efficient, and more customer-friendly way to operate such a business process? For example, have you thought that there should be an easier way to read your bill or pay your bill? Or do you work in a healthcare organization and find yourself thinking that there must be better ways for the business processes to function? If you have, this course is for you. Course content includes an overview of healthcare organization business processes including business process management approaches as well as a discussion of healthcare organization entrepreneurship as a business process. The course provides links to external sites to connect you to the larger "real world" of healthcare organization business processes, business process management, and entrepreneurship. The links also serve as resources you can take with you after you complete the course experience. And because everyone loves a road trip/field trip, there are also "virtual field trips" to the often hidden places of interest on the web. The course format is readings, videos, quizzes, and a project. The project requires you to synthesize course material to design patient-centered business processes for a healthcare organization the way you would have things run in the best of all worlds. The design (submitted as an electronic word processing document in memo format) is an artifact of the course which you can circulate to colleagues or use as the basis for a talk or presentation event.
