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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/building-ai-powered-chatbots
课程评论：没有评论
课程名称：无需编程构建 AI 驱动的聊天机器人 课程概述：本课程将教您如何创建有用的聊天机器人，无需写任何代码。利用 IBM Watson 的自然语言处理能力，您将学习如何设计、实施、测试和部署聊天机器人，以吸引用户，而非让他们失望。 按照课程承诺，您将学习如何通过 Watson Assistant（前身为 Watson Conversation）可视化地创建聊天机器人，并通过方便的 WordPress 插件将其部署到自己的网站上。如果您没有网站，也没关系，课程将为您提供一个。 聊天机器人在行业中是一个热门话题，正迅速崛起。每天都有越来越多需要这种特定技能的新职位，咨询顾问的收费也水涨船高，对聊天机器人的兴趣在快速增长中。 根据 Gartner 的预测，到 2020 年，85% 企业与客户的互动将通过自动化手段（即聊天机器人和相关技术）进行。 这是一个学习这组极具需求技能的机会，为您提供一个温和的入门，无需留下任何死角。 课程大纲： 1. **聊天机器人基础** 学习聊天机器人的基本概念及其在客户服务中的变革性作用，探讨聊天如何通过自动化例行任务来提升运营效率，逐步创建一个业务聊天机器人。 2. **决策树聊天机器人** 探索决策树与生成 AI 聊天机器人的关键区别，了解如何在特定需求下设计聊天机器人，使其能够有效回应用户互动。 3. **聊天互动中的变量** 深入探索行动变量与会话变量在聊天互动中的作用，分析如何利用这些变量提高用户体验。 4. **增强聊天机器人功能** 学习使用 IBM watsonx Assistant 提升聊天机器人的功能，包括创建推荐系统以及管理会话状态，以改善用户互动。 5. **聊天机器人部署要素** 理解如何在不同环境中部署聊天机器人，学习使用嵌入代码，在网站、手机、短信和社交媒体上进行部署。 6. **期末考试与课程总结** 通过期末考试应用所学知识，总结关键术语和概念，为学习的下一步做好准备。
Name:Chatbot Fundamentals
Description:In this module, you’ll learn what chatbots are and their transformative role in customer service. You’ll learn how chatbots, which simulate human conversation, can enhance operational efficiency by automating routine tasks. Additionally, you’ll explore the concept of action workflows and how they enable chatbots to perform complex tasks by breaking them into manageable steps. You’ll begin to create a chatbot for a business by developing features such as retrieving store locations, displaying operating hours, and offering flower recommendations. You’ll also learn how action workflows improve customer experience. Additionally, this module guides you through activating your trial, creating an IBM Cloud account, and setting up an IBM watsonx Assistant instance.
Name:Decision Tree Chatbot
Description:In this module, you'll explore the key differences, features, and use cases of decision tree and generative AI chatbots, focusing on their balance of control and flexibility in various applications. You’ll gain insights into the concept of actions in IBM watsonx Assistant, understanding how predefined tasks enable chatbots to respond effectively to user interactions. Using the flower shop scenario, you’ll also learn to create default actions, such as greeting customers and fallback, and custom actions tailored to specific needs. Additionally, you'll gain the skills to design chatbots that seamlessly guide users through interactions while maintaining control and adaptability.
Name:Variables in Chatbot Interactions
Description:In this module, you'll explore the role of action and session variables in chatbot interactions. You’ll learn how temporary data, known as action variables, is used for specific tasks and discarded after completion, whereas persistent data, managed through session variables, retains context across user interactions. Additionally, you’ll examine how action variables facilitate task management. You’ll also explore the impact of session variables on enhancing user experiences in the real-world business scenario of an online flower shop.
Name:Enhancing Chatbot Functionality
Description:In this module, you’ll explore advanced techniques to enhance chatbot functionality using IBM watsonx Assistant. You’ll learn how to create a recommendation system within a chatbot. Additionally, you’ll gain insights into building complex actions, implementing session variables to manage conversational states, and utilizing expressions and dictionaries to generate dynamic responses. Further, you’ll learn to configure follow-up questions to gather user information and design and test intricate workflows to improve user interactions. By the end of this module, you’ll gain the skills to create intelligent and engaging chatbot experiences.
Name:Chatbot Deployment Essentials
Description:In this module, you’ll delve into the essentials of deploying chatbots in various environments with IBM watsonx Assistant. You’ll learn how to navigate environments seamlessly and generate and utilize embed codes for deploying chatbots across platforms such as websites, phones, SMS, and messenger. You’ll also explore extensions to enhance your chatbot’s functionality and integrate it into a WordPress site using the IBM watsonx Assistant WordPress plugin. Additionally, you’ll gain insights to customize your chatbot’s interface and test its performance in a live environment. You’ll also gain hands-on expertise deploying chatbots.
Name:Final Exam and Course Wrap-Up
Description:In this module, you will apply the knowledge gained throughout the course to a final exam focused on various aspects of building chatbots without programming. The module also reviews key terms and concepts, highlights key takeaways, and outlines the next steps.
This course will teach you how to create useful chatbots without the need to write any code. Leveraging IBM Watson's Natural Language Processing capabilities, you'll learn how to plan, implement, test, and deploy chatbots that delight your users, rather than frustrate them. True to our promise of not requiring any code, you'll learn how to visually create chatbots with Watson Assistant (formerly Watson Conversation) and how to deploy them on your own website through a handy WordPress plugin. Don't have a website? No worries, one will be provided to you. Chatbots are a hot topic in our industry and are about to go big. New jobs requiring this specific skill are being added every day, consultants demand premium rates, and the interest in chatbots is quickly exploding. Gartner predicts that by 2020, 85% of customer interactions with the enterprise will be through automated means (that's chatbots and related technologies). Here is your chance to learn this highly in demand set of skills with a gentle introduction to the topic that leaves no stone unturned.
