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所在平台: Coursera |
课程主页: https://www.coursera.org/learn/art-of-negotiation
课程评论：没有评论
课程名称：谈判的艺术 课程概述：谈判的艺术在各级员工和各个职位的日常生活中无处不在。参与者将探索当前谈判策略与战术的应用，理解谈判的本质，以及从强硬讨价还价到双赢、全面合作及个人关系等不同类型的谈判关系。本课程还将探讨有效谈判者的个人和行为特征，讨论赋权、权力和权威如何影响谈判过程及其结果。课程主题包括谈判会议的规划与准备的重要性。 完成本课程后，您将能够： 1. 理解谈判的性质及其与销售的区别 2. 增强对谈判基本原则和有效谈判障碍的识别能力 3. 解释权威在谈判中的作用及如何应对 4. 解释权力在谈判中的作用，并解决权力不平等问题 5. 识别赋权的正面和负面影响 6. 学习不同的“姿态”或谈判风格 7. 展示影响谈判风格实施的因素 8. 描述有效谈判者的个人和行为特征 9. 演示情商的重要性及其如何影响谈判的有效性 10. 评估自身的价值观和个人风格及其对谈判过程的影响 11. 学习谈判过程中的规划与准备的关键重要性 课程大纲： 1. 什么是谈判？ 2. 影响因素和考虑因素 3. 你和你的对手作为谈判者 4. 准备、规划与实施 本课程旨在帮助参与者建立扎实的谈判基础，增强其在各种场合下的谈判能力。
Name:What is Negotiation?
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Name:Influencing Factors and Considerations
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Name:You and Your Counterparts as Negotiators
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Name:Preparation, Planning and Implementation
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The art of negotiation comes into play daily in the life of employees at all levels and in every position. Participants explore how current approaches to negotiation strategy and tactics are used, what negotiation entails, types of negotiation relationships that exist from hard bargain to win-win, to fully partnered relationships and personal ones. The course explores the personal and behavioral characteristics of an effective negotiator. Participants discuss how empowerment, power, and authority affect the negotiation process and outcome. Topics include how important it is to plan and prepare for a negotiation session. Upon completing this course, you will be able to: 1. Learn about the nature of negotiation and how it differs from selling 2. Gain awareness of the basic doctrines of negotiation and barriers to effective negotiation 3. Explain the role of authority and how to address it in negotiations 4. Explain the role of power in negotiations and how to address power inequities 5. Explain the positive and negative influences of empowerment 6. Learn the different “stances” or negotiation styles negotiators might adopt 7. Demonstrate the factors that influence which negotiation style is implemented 8. Describe the personal and behavioral characteristics of an effective negotiator 9. Demonstrate your grasp of emotional intelligence and how it impacts the effectiveness of a negotiator 10. Assess your own values and personal style and how they affect the negotiation process 11. Learn about the critical importance of planning and preparation in the negotiation process
