Setting Expectations & Assessing Performance Issues

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课程主页: https://www.coursera.org/archive/coaching-expectations-performance

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课程简介

University of California, Davis

课程大纲

This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.

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课程详情

If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course! You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach. We look forward to you joining us as we explore these essential coaching topics!

设定期望并评估绩效问题:如果您不知道要去哪里,那条路就会带您到那里。经理最重要的角色之一就是确保每个人都知道目的地。最有效率的经理人设定期望值,并根据这些期望值评估员工的表现,并采取教练方法帮助他们到达目的地。这正是您将在本课程中学到的! 您将探索如何与领导者共同发展期望。当您遇到无法满足的期望时,您将学习如何使用“代数教练”来确定妨碍绩效的潜在问题,以及如何以经理的身份应对。 我们期待您加入我们,探索这些重要的教练主题!

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