开始时间: 04/22/2022 持续时间: Unknown
所在平台: CourseraArchive 课程类别: 其他类别 大学或机构: CourseraNew |
课程主页: https://www.coursera.org/archive/basic-skills-in-constructive-communication
课程评论:没有评论
Insufficiently developed skills in constructive communication lead to misunderstandings and conflicts between employees and managers. As a result, effectiveness of business processes, project work and the quality of services are reduced. This applies to any team and organization, and in a broad sense - to society as a whole.
What is Constructive Communication?
Perception of Information and its Interpretation
Active Listening for proper understanding, and precise formulation of your thoughts
Feedback
Regulation of Emotions
Summarizing
Insufficiently developed skills in constructive communication lead to misunderstandings and conflicts between employees