Communication in the 21st Century Workplace

开始时间: 04/06/2015 持续时间: 4 weeks

所在平台: Coursera

课程类别: 商业与管理学

大学或机构: University of California, Irvine(美国加州大学欧文分校)

授课老师: Patricia Bravo

   

课程主页: https://www.coursera.org/course/21stcencom

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课程详情

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).

课程大纲

  • Identify and explain the impact of verbal and nonverbal communication in our business lives
  • Explain the implications of the verbal and nonverbal communication aspects of intentional and unintentional messages sent and received in the workplace
  • Develop methods for enhancing first impressions in the communication process at work
  • Know how to better ask the important questions in a professional business setting
  • Identify and explain the roles of self concept, perception, defensive/supportive communication, nonverbal communication, listening, assertiveness, and conflict in our everyday business communication

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课程简介

Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The focus of this course is to heighten your awareness of workplace communication, and equip you with new interpersonal skills.

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