开始时间: 02/19/2018 持续时间: Unknown

所在平台: Coursera专项课程

课程类别: 其他类别

大学或机构: CourseraNew

   

课程主页: https://www.coursera.org/specializations/google-it-support

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This six-course certificate, developed exclusively by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work, either in a small business or at a global company, like Google. Whether you’ve been tinkering with IT or are completely new to the field, you’ve come to the right place. If you’re looking for a job, upon completion of the certificate, you can share your information with top employers, like Bank of America, Walmart, Sprint, GE Digital, PNC Bank, Infosys, TEKsystems, UPMC, and, of course, Google. Through a dynamic mix of video lectures, quizzes, and hand-on labs and widgets, this program will introduce you to troubleshooting and customer service, networking, operating systems, system administration, automation, and security. Along the way, you’ll hear from Googlers with unique backgrounds and perspectives, whose own foundation in IT support served as a jumping off point for their careers. They’re excited to go on this journey with you, as you invest in your future by achieving an end-of-program certificate. If you dedicate 8-10 hours a week to the courses, you can complete the certificate in about eight months. You can also skip through any content that you might already know and speed ahead to the graded assessments. Except as otherwise noted, the contents on this site are licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

课程大纲

6 courses

Technical Support Fundamentals
Upcoming session: Feb 19
In this course, you’ll be introduced to the world of Information Technology, or IT. This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. You’ll learn about the different facets of Inf

The Bits and Bytes of Computer Networking
Upcoming session: Feb 19
This course is designed to provide a full overview of computer networking. In this course, we’ll cover everything from the fundamentals of modern networking technologies and protocols to practical applications and network troubleshooting. By th

Operating Systems and You: Becoming a Power User
Upcoming session: Feb 19
In this course, you’ll learn how to use the major operating systems, Windows and Linux, which are a core component of IT. Through a combination of video lectures, demonstrations, and hands-on practice, you’ll learn about the main componen

System Administration and IT Infrastructure Services
Upcoming session: Feb 19
This course will transition you from working on a single computer to a whole fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn a

IT Automation: It’s not that scary!
Upcoming session: Feb 19
This course is designed to give you an introduction to concepts related to the automatic management of infrastructure in the IT industry. Using tools like scripting languages, version control, configuration management systems, and monitoring solutions, thi

IT Security: Defense against the digital dark arts
Upcoming session: Feb 19
This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. The

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