Basic Skills of Constructive Communication

开始时间: 08/08/2020 持续时间: Unknown

所在平台: Coursera

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大学或机构: CourseraNew

   

课程主页: https://www.coursera.org/learn/basic-skills-of-constructive-communication

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Insufficiently developed skills in constructive communication lead to misunderstandings and conflicts between employees and managers. As a result, effectiveness of business processes, project work and the quality of services are reduced. This applies to any team and organization, and in a broad sense - to society as a whole.

课程大纲

What is Constructive Communication?
Perception of Information and its Interpretation
Active Listening for proper understanding, and precise formulation of your thoughts
Feedback
Regulation of Emotions
Summarizing

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Insufficiently developed skills in constructive communication lead to misunderstandings and conflicts between employees

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